Refund Policy
This policy explains when Clients of BacklinkCAT, operated by Urooj Enterprises LLC, receive refunds. All payments are in USD and are processed by Stripe. Funds are held by BacklinkCAT until an order is complete, which lets us refund quickly when something goes wrong.
1. Before the Publisher starts work
If a Publisher rejects your order, or does not accept it within 7 days, you are refunded in full automatically. You may also cancel an order yourself at any time before the Publisher accepts it, for a full refund.
2. After work has started
Once a Publisher has accepted the order and payment is confirmed, the order is in progress and cannot be cancelled by the Client alone. If the Publisher fails to deliver within the agreed time, contact us and we will refund you in full.
3. Delivered work that does not match the order
Within 7 days of delivery you can open a dispute in the Platform (Tasks → Published → Dispute). Tell us what is wrong and attach evidence. We will review both sides within 2 business days and will either ask the Publisher to fix the issue, release the payment, or refund you in full or in part. Typical full-refund cases: the post was never published, it was published on a different website, or it was removed within 12 months without replacement. Typical partial-refund cases: minor deviations from the agreed anchor text, link attributes, or placement.
4. What is not refundable
- Orders you marked complete, or that were auto-completed 7 days after delivery without a dispute.
- Dissatisfaction with search-engine rankings, traffic, or other business results. Placements are advertising; results are not guaranteed.
- Content rejected by the Publisher because it breaks their published requirements or the law, when the Publisher offered a reasonable revision.
5. How refunds are paid
Refunds go back to the original card through Stripe, usually within 5 to 10 business days depending on your bank. Our service fee is refunded together with the Publisher's price for full refunds.
6. Chargebacks
Please use the dispute process above first; it is faster than a chargeback and we resolve most cases within 2 business days. If you file a chargeback with your card issuer while a Platform dispute is open, we will provide the order records to the issuer and may suspend the account until the matter is resolved.
7. Contact
Payment questions: payments@backlinkcat.com · General: support@backlinkcat.com · backlinkcat.com/contact